Refund policy

At HYNA, customer satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we’re here to help with a clear and straightforward return process.

Start a Return

All return or exchange requests must be submitted through our returns portal:

Start Your Return Here: (NEW RETURN or TRACK RETURN)

Returns must be initiated within 14 days of delivery.

1. Return & Exchange Eligibility

Reason Eligible? Return Shipping
Change of mind / Didn’t like the product Yes, within 14 days Complimentary return shipping
Wrong item sent by us Yes Complimentary return shipping with free replacement.
Damaged or defective product Yes Complimentary return shipping with replacement or refund.
Discounted / Final sale items Not eligible —
Customized / Personalized products Not eligible —
International orders (outside the USA) Not eligible —


2. Return Window

All return or exchange requests must be initiated within 14 days of delivery.

Requests submitted after this period will not be accepted.

3. How to Initiate a Return or Exchange

  1. Visit our return portal (link above).

  2. Enter your order details and reason for return.

  3. Follow the instructions provided.

  4. Once the returned item is received and inspected, your refund or replacement will be processed.

4. Important Conditions

  • Items must be unused, unworn, and returned in original packaging with tags attached.

  • Refunds are issued to the original method of payment after inspection.

  • Original shipping fees are non-refundable.

  • If the return is not due to our error, return shipping costs apply.

  • International orders placed outside the USA are not eligible for return or exchange.

5. Order Cancellations

Orders may be cancelled only before shipment.
Once dispatched, the order must follow the return process outlined above.

Need Help?

Email: care@hyna.us