Cancellation and Returns

We prioritize customer satisfaction and quality. Below is our policy regarding cancellations, returns, and refunds:

Cancellations:

• You may cancel your order before it has been dispatched. In such cases, we will issue a full refund to the original payment method.
• If the order has already been processed or dispatched from our warehouse, cancellation may not be possible.

Returns and Refunds:

• We accept returns or offer refunds only for products with a manufacturing defect.
• To qualify for a return, the product must be in unused, original condition, returned in its original packaging, with all tags, labels, and seals intact.

Return Process:

• The product must be securely packed to avoid damage during transit. We recommend ensuring the product to its full value while shipping it back to us.
• Refunds, replacements, or repairs will only be processed after we receive and inspect the returned product to ensure compliance with our return guidelines.

Refund Adjustments:

We reserve the right to reduce or deny a refund under the following conditions:

• The product has been used or shows signs of wear.
• The return request was not initiated in a timely manner.
• The original packaging has been opened or damaged.
• A discount was applied at the time of purchase due to the product’s condition (e.g., old stock or minor damage).

Non-Refundable Returns:

If the product has been damaged, altered, or used in any way, it will not qualify for a refund.

Important Notes:

• Refunds will only be issued after the product has been received and inspected.
• Refunds will be processed to the original payment method within 24-48 hours of approval, but it may take 3-5 business days to reflect in your account, depending on your payment provider.

For any questions or further assistance, please contact us at care@hyna.us.
Return Address:
1629 Veterans Avenue,
Unit 9D, Los Angeles, CA 90024