Refund and Returns Policy

We only accept returns for items with a manufacturing defect.
 To qualify:

  • The product must be unused, in original packaging, and have all tags, seals, and labels intact.

  • Items that are used, worn, or returned without proper packaging may not be eligible.

Return Process:

  1. Securely pack the item to avoid damage during transit.

  2. We recommend insuring the item for its full value while returning.

  3. Once received, we will inspect the product. Only if approved, a refund, repair, or replacement will be processed.


Refund Adjustments May Apply If:

We reserve the right to reduce or deny a refund under the following conditions:

  • The product has been used or shows signs of wear.

  • The return request was not initiated in a timely manner.

  • The original packaging has been opened or damaged.

  • A discount was applied at the time of purchase due to the product’s condition (e.g., old stock or minor damage).

Non-Refundable Cases:

  • If the product has been damaged, altered, or used in any way, it will not qualify for a refund.

Refund Timeline

  • Refunds will only be issued after the product has been received and inspected.

  • Refunds will be processed to the original payment method within 24-48 hours of approval, but it may take 3-5 business days to reflect in your account, depending on your payment provider.


For any questions or further assistance, please contact us at care@hyna.us.
Return Address:
1629 Veterans Avenue,
Unit 9D, Los Angeles, CA 90024